What are MANGOPAY's anti-fraud rules?

Fighting against fraud is key for MANGOPAY. To tackle the most common issues, the following rules are set by ...

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What is the trigger for 3DS? Is it possible to modify it?

The authentication with 3D Secure starts by default from 50 EUR (equivalent in any other currencies). To incre...

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How can you efficiently fight against fraud?

As a platform, you are in charge of a first level permanent customer due diligence Supervising the behaviou...

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What is the process in case of a dispute?

When a chargeback is registered, MANGOPAY's bank account is debited. We let you know that there is a chargebac...

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How to contest a dispute

To contest a dispute, please log into the « disputes » field in your dashboard. Select a dispute with the stat...

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How to add funds to my credit wallet

If the dispute is lost, you can settle the funds directly through the Dashboard's dispute details page. This w...

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What is the new VISA regulation for chargebacks?

New visa regulation for Chargebacks : Visa Claims Resolution We kindly inform you that Visa has reviewed the ...

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Chargeback: How to refund - Mangopay Dashboard V1

When you log onto the dashboard, you can see what the amount is of your Repudiation wallet: This is the Repu...

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Chargeback: How to refund - MANGOPAY Dashboard V2

When log into the dashboard, you can see the amount of your Repudiation wallet: This is the repudiation Wal...

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Request of 3DS or payment limit increase

Please note that increasing your payment limit or your 3DS will increase the risk of fraud and chargebacks. Pl...

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