What are MANGOPAY's anti-fraud rules?

Fighting against fraud is key for MANGOPAY. To tackle the most common issues, the following rules are set by ...

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What is the trigger for 3DS? Is it possible to modify it?

The authentification with 3D Secure starts by default from 50 EUR (equivalent in any other currencies). To inc...

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How can you efficiently fight against fraud?

As a platform, you are in charge of a first level permanent customer due diligence Supervising the behavio...

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What is the process in case of a dispute?

When a chargeback is registered, MANGOPAY's bank account is debited. We inform you there is a chargeback and a...

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How to contest a dispute

To contest a dispute, please log into the « disputes » field in your dashboard. Then select a dispute which st...

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How to add funds to my credit wallet

If the dispute is lost and the funds are not available in the wallet, you can release a Payin Bank Wire to c...

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