What are the obligations linked to KYC?

KYC (“Know Your Customer”) is the procedure that allows companies to identify and verify a user through variou...

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What is a “User ID”?

The “user ID” is a unique number assigned to every user, allowing easy identification of the different users. ...

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What are the levels of authentication?

Three authentication levels exist in order to identify users and fighting risky behaviours: LIGHT: accoun...

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What are the different types of users?

There are two types of users: NATURAL and LEGAL users. LEGAL users also are divided in three subcategories: “B...

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What can I do if a user is not registered correctly?

It is possible a user is registered in the incorrect category during the registration of their data in the sys...

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IDENTITY PROOF: what documents can be submitted?

Any document not respecting the rules in the table below will be refused. The document must be visible (especi...

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ADDRESS PROOF: what documents can be submitted?

A utility bill (gas, water, electricity for example) of less than a year, and featuring the address of the use...

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Can I send KYC documents by mail?

For security measures and monitoring purposes, we cannot accept documents sent by mail. They have to be submit...

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How long does it take for KYC documents to be validated?

KYC documents are reviewed within 24 working hours after submission. Identity proof documents are analysed by ...

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What does the “VALIDATION ASKED” status mean?

If a submitted document is under the status “VALIDATION ASKED”, it means it is in the queue to be reviewed by ...

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