What is a chargeback?

A chargeback is a dispute over an online card payment which triggers its refund. The card holder can refuse the card payment up to 13 months after the transaction date. The merchant is 100% liable for the charges.

A dispute can be raised if:

  • the transaction is considered fraudulent
  • the transaction is not recognised by the card holder
  • the merchandise wasn't received
  • the payment was duplicated​​​
  • the card holder is not trustworthy
 


 

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