What is a chargeback?

A chargeback is a dispute on a payment which triggers the refund of the transaction made by card for an online purchase. The card holder can refuse the card payment until 13 months after the date of the transaction. The merchant is 100% liable for the charges.

A dispute can be raised if:

  • there is a fraudulent transaction
  • the transaction is not recognised by the card holder
  • the merchandise wasn't received
  • the payment was duplicated​​​
  • the card holder is not trustworthy
 


 

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