What is a chargeback?
A chargeback is a dispute over an online card payment which triggers its refund. The card holder can refuse the card payment up to 13 months after the transaction date. The merchant is 100% liable for the charges.
A dispute can be raised if:
- the transaction is considered fraudulent
- the transaction is not recognised by the card holder
- the merchandise wasn't received
- the payment was duplicated
- the card holder is not trustworthy